Withdrawing Winnings to Your Wallet
When you want to move your winnings out, head to the withdrawal section of your account. We process payouts to GCash, Maya and InstaPay — the same wallets you use to deposit. Before your first withdrawal, your account needs to pass our verification step. After that, each cash-out request goes through a review before the funds are sent to your linked e-wallet.
We don't invent processing times, so check the status screen in your account for the current state of your request. If you haven't linked a wallet yet, add it under account settings before placing the request.
- Go to withdrawals — From your account dashboard, open the withdrawal section and confirm your linked e-wallet details are current.
- Enter the amount — Type the amount you want to cash out, keeping within the minimum and maximum shown on screen.
- Complete verification — If your account hasn't been verified yet, you'll be prompted to complete the KYC step before the request is queued.
- Track your request — Once submitted, monitor the status directly in your account screen until the funds reach your GCash, Maya or InstaPay wallet.